Privacy Policy

Data Controller Information

This privacy policy explains how crystallogic B.V. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services. crystallogic B.V. is the data controller responsible for your personal data.

Company Details:
crystallogic B.V.
Lindelaan 56
1053 PM Amsterdam
Netherlands
Registration Number: KvK85479631
Email: privacy@crystallogic.top

Data We Collect

We collect various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us, such as when you fill out contact forms, request quotes, or communicate with us via email or telephone. We also collect technical information automatically when you visit our website, including your IP address, browser type, device information, and usage patterns.

Specifically, the personal data we collect may include:

• Contact information (name, email address, phone number, company details)
• Project information and requirements you share with us
• Communication records and correspondence
• Technical data (IP address, browser type, operating system, referring URLs)
• Usage data and website interaction patterns
• Cookie data and preferences (see our Cookie Policy for details)

How We Use Your Information

We use your personal data for legitimate business purposes related to providing our building lifecycle cost analysis services. The primary purposes for which we use of your data include responding to your enquiries, providing quotes and consultations, delivering our professional services, and maintaining our client relationships.

We process your information to:

• Respond to your enquiries and provide requested information
• Prepare quotes and proposals for our services
• Deliver building lifecycle cost analysis services
• Maintain client records and project documentation
• Improve our website and services based on usage patterns
• Comply with legal and regulatory requirements
• Protect our business interests and prevent fraud

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Legitimate interests: For business operations, website improvement, and client relationship management
• Contract performance: To fulfil our obligations under service agreements
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, such as hosting providers, email services, and analytics platforms. These third parties are bound by confidentiality agreements and are only permitted to use your data as necessary to provide their services to us.

We may also disclose your information when required by law, to protect our rights, or in connection with a business transfer or merger.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Client project data and communications are typically retained for seven years after project completion to comply with business and legal requirements. Website usage data and cookies are retained for shorter periods as specified in our Cookie Policy. You may request earlier deletion of your data, subject to our legal and contractual obligations.

Your Rights

Under GDPR, you have several rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us at privacy@crystallogic.top or +31 201996183. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure data transmission, access controls, regular security assessments, and staff training on data protection principles.

International Data Transfers

Your personal data may be processed by service providers located outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Contact Information

If you have any questions about this privacy policy or our data processing practices, please contact us:

Privacy Officer
crystallogic B.V.
Email: privacy@crystallogic.top
Phone: +31 201996183
Address: Lindelaan 56, 1053 PM Amsterdam, Netherlands

Complaints

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable data protection laws. In the Netherlands, you can contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date. We encourage you to review this policy periodically.